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CELL PHONE SERVICES MEXICO
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NATIONAL ROAMING COVERAGE
| 1. |
Do the phones provided by Cell Phone Rental Mexico work all over the Mexican Territory?
Yes. Our cell phones work all over the Mexican territory. Our agreements allow our cellphones to roam on any available network. |
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DELIVERY AND PICKUP OF YOUR PHONE RENTAL CELL PHONE
| 1. |
Where can I receive my cellphone?
The phones can be delivered anywhere in the Mexico DF. (airport, residence, hotel, or wherever the client so requests). |
| 2. |
How long does the delivery of a cellphone takes?
Once the reservation is confirmed, we can ship the cellphone kit the same day. Shipping charges will vary depending on transit time. The more days in advance we have to ship, the cheaper the shipping rates will be. But if you need a phone right away, we can ship next day and also deliver on Saturdays. Also, our reserve central can assign you your reserved phone numbers up to a week in advance! |
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How do I return my cellphone?
Once you're done with the rental, just use our prepaid, preaddresed envelope to return the cellphone kit to our offices. |
| 4. |
How do you calculate the rental period?
The rental period starts on the day UPS/Fedex delivers the package, and ends the day the return package is scanned by UPS/Fedex. |
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CELL PHONE RENTALS MEXICAN TERRITORY
| 1. |
How do I obtain my cell phone for use in Mexico?
Simply by calling toll free our call center 24/7 at 800-335-3705. You can also send us an email and we'll give you further details about our service, at info@cell-phone-rental.com.mx Delivery is almost immediate. |
| 2. |
What are the acceptable means of payment?
Services can be paid by local check, cash or credit card. |
| 3. |
What is a "preauthorization"?
Cell Phone Rental Mexico doesn't charge anything upfront on your credit card. Instead, we "pre-authorize" a certain amount per phone, to cover possible call charges. A pre-authorization on a credit card means that the credit card issuer will make sure that at least the pre-authorized amount is left available on your credit line at all times, "freezing" that amount. . At the end of the rental, Phonerental will charge the invoice amount against that pre-authorization. If not enough to cover charges, the rest will be charged as a regular sale. |
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Do you accept company accounts?
We have implemented a system for company accounts that allows payments by wire transfer, cash or credit card. |
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Are there any special prices for multiple rentals?
Cell Phone Rental Mexico usually gives a discount when you require several cellular phones. Please ask us about it at info@cell-phone-rental.com.mx. |
| 6. |
How do I end my contract?
On the contract you establish a return date. In case of need to extend or shorten the length of your rental, let us know as soon as possible and we'll make the necessary adjustments. Once you're done with the rental, just use our prepaid, preaddresed envelope to return the cellphone kit to our offices. |
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How is the invoicing of the service handled?
At the end of your contract, you will receive a corresponding invoice with a detailed report of all your calls made and all the charges for your calls. This will allow you to control the charges being made. Usually, you will receive your invoice the first week of the following month after you return your cellphone. |
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YOUR GMS CELLULAR PHONE OPERATION
| 1. |
Will the phone be ready to use when I get it?
Our phones are delivered with all the accessories and batteries needed, and are activated to let you use them as soon as you get them. |
| 2. |
If I move through different countries on my trip, does my cellphone number change?
Not at all, once you rent your GMS cellphone, Phonerental will give you a fixed number for your whole trip, independent of the countries you visit. Your contacts will always reach you at the same number. |
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Will I be able to operate my cellphone?
Our phones are delivered with instruction manuals, which will allow you to make and receive calls to and from anywhere in the world. Remember that all our equipment is geared towards ease of use! |
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Is it possible to transfer data through my phone?
If you are planning on transferring data through palmtops, laptops, email devices, etc, let us know in advance to supply you with the correct accessories. |
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Do you provide international tech support?
Indeed, our assistance department will provide you technical support anytime anywhere you might be. You have at your service our call center |
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Do I need special codes or PINs to make or receive calls?
No, our equipment uses the services of the most important telecommunications providers in the world, providing you with clear communications, service availability and direct access to the phone numbers to call. |
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Will my phone have voicemail available?
Yes, your phone will have voicemail activated free of charge. You only pay for the time you spend retrieving your messages. |
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